As a business owner, you know how important it is for customers to feel safe about doing business with you. After all, if a customer even suspects he may not receive all that he promised, then is the time he took his business elsewhere. So to avoid that offers a guarantee, secure payment methods, prompt customer service, and much more. You do what it takes to show each customer that you are sincere and trustworthy.But what steps you take to protect yourself and your life? Too many business owners spend their time worrying about the security of their customers without thinking of their own, although a small company to deal with frequent customer of fraud, non-paying clients, and more.
Just like you have taken steps to ensure that your customers are satisfied with the experience buy them, so you should be comfortable and safe by taking some care of your own.
1. Get all contracts WritingWritten not only to help customers understand what they can expect to receive their money, it's about laying the ground rules for your business relationships. When the goal is in writing, there is nothing left to debate or be party misunderstanding.Both can rest assured that their interests are protected and they should have a clear understanding of their rights and responsibilities in the event that something goes awry. A good example would be if you sell toys parents returned six months later because it was broken. Without a written contract setting time limits and conditions of your return policy, you may end up in an ongoing battle where customer intelligence can lead to loss of business and the contract even lawsuits.Written Both need to be made by a lawyer. You can write everything yourself out plain, easy to understand language. When you and the customer sign it, a legal and binding agreement. It is true simple.
2. Do NaiveSo many entrepreneurs burned by their customers simply because they are too confident. For example, some of you may have sent the product before the customer payment cleared. Or maybe you have completed the agreed work without asking for a deposit. Both are a risky proposition for many new entrepreneurs discover the hard way, especially if they do business online.You can protect yourself by always asking for partial payment in advance and by always wait until the payment is cleared before you send customers their products. Another way to protect yourself and your customers by using a service such as Paypal.com to handle your transaction. This service protects you from customers not paying, and offer your customers protection for lost, damaged, or unshipped products.
3. Local LawsOne you know the best way to protect yourself is to be informed. Once you know your legal rights, you will have a better understanding on how to effectively handle turbulent customers.For example, some states will not allow you to restrict the right of the customer to return the product beyond a certain time limit, so you can not legally can enforce security of the week. On the other hand, if you know your rights, then you will also know what steps to take in case of legal action on your part is necessary.For example, you might want to send a certified letter demanding payment before you file a lawsuit. Additionally, if you seem knowledgeable about your rights, many customers may think twice before failed to pay or accept the offer fraud.The finally qualified to protect you as a customer. Some caution ahead now to ensure that you will have a long business relationship with your customers and satisfying.